Job Detail Ref - #26903

Onsite Helpdesk Engineer

Title: Onsite Helpdesk Engineer

Location: Torrance

JO: 26903

Full time Direct hire

Salary: up to 65K + allowance

Hours: 8:30-17:30, Mon- Fri

Benefits: Insurance, 401K, PTO

Job Description:

  • Onsite Helpdesk support for the customers
  • Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
  • Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
  • Manage related to servers & Network document
  • Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
  • Escalation of problems when unable to resolve
  • Other duties as assigned by Supervisor
  • Provides advanced level technical support with the Microsoft suite of products (Windows 7/8/10, Office 2010/2013/2016, etc.)
  • Ensures successful completion of all daily tasks (externally and self-assigned)
  • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
  • Report to supervisor

Qualification / Requirements:

  • English (Required), Japanese (Required)
  • Helpdesk support experience (Preferred)
  • 2+ years of TCP/IP network work experience or equivalent knowledge.
  • Communication skills with customers, vender/carrier and company staff.
  • Documentation skills.
  • Microsoft office products (Visio, Word, etc.) skills.
  • Own car for visiting customer offices
  • CCNA/Network+ (Desired)
  • MCSA/MCSE (Desired)