Job Details

Japanese English Bilingual Technical Account Manager

Position: Japanese English Bilingual Technical Account Manager

Industry: IT/Technology company

Location: San Diego, CA/San Diego area

Salary: $70K-75K

Status: Full time/Direct hire/Exempt hire

Ref #: #29703


  • Keeping close contact and follow up with customers for their engineering and quality needs.
  • Manage customer expectations on technical needs and requests.
  • Work with internal resources to meet customer expectations.
  • Work with customer on RMA analysis and provide proper information in a timely manner.
  • Communicate with vendors on technical level to get information on the details if needed.
  • Technical communication with the customer on pre-sales activities, execution of in-depth analysis and discovery of Customer needs to document the technical needs of the Customer and how our products can meet those needs.
  • Study the industry trend to understand the technology trend and to be able to speak to the Customer as a technical specialist.
  • Understand Customer requirements to support creation of requirement documentation
  • Develop and provide live demonstrations to the Customer of the Company recommended solution that best provides the solution they need.


  • Bilingual in Japanese and English.
  • Self-starter; motivated, team focused, customer facing, and results driven.
  • Highly technical problem solver who understands system architecture, hardware and software interaction.
  • Application Development experience (C++ and/or Linux).
  • Familiarity with terrestrial and satellite networks.
  • Experience with M2M modems using 2G/3G/LTE communication.
  • High analytic skills and out-of-the-box thinker.
  • Self-motivated, driven and committed to exceed customer expectations.
  • 3 to 5 years customer support and relationship management.
  • Comfortable discussing a wide array of products and technologies, and at ease interacting with highly trained technology professionals.
  • Great communication skills with superior listening skills.
  • Developed problem-solving and negotiation skills.
  • Strong organizational and time management skills.
  • Strong ability to remain positive and optimistic in high pressure situations.

Register Resume