Job Details

Ocean Freight Operations Agent

Responsibilities

• o Identify, organize and coordinate customer shipping requirements
• o Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers’ Brokers
• o Accurately and timely prepare invoices; and all required AS-400 database entries
• o Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies
• o Provide professional, timely, and high-quality customer service through daily communication with customer via phone and email
• o Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times
• o Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs
• o Provide rates to internal and external customers, direct contact with customer
• o Perform specific and assigned operations and administrative tasks in order to provide high quality customer service while meeting the Company’s goals

Qualifications

• High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.

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