Job Details

Ocean Freight Operations Agent

Responsibilities

• Identify, organize, and coordinate customer shipping requirements.
• Accurately and efficiently prepare documents for ocean export shipments and import documents for distribution to Brokerage Operations and/or customers’ brokers.
• Accurately and timely prepare invoices and all required AS-400 database entries.
• Effectively coordinate pickup and delivery orders with steamship, trucking, rail, and warehouse companies.
• Provide professional, timely, and high-quality customer service through daily communication with customers via phone and email.
• Communicate effectively with internal departments, other regional branches and offices, and all external contacts. Interact professionally with co-workers and others at all times.
• Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs.
• Provide rates to internal and external customers and maintain direct contact with customers.
• Perform specific and assigned operations and administrative tasks in order to provide high-quality customer service while meeting the company’s goals.

Qualifications

• High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.
• Two or more years’ freight-forwarding industry experience in ocean cargo operations is preferred, but not mandatory.
• Experience in FCL / LCL ocean cargo logistics and documentation is preferred, but not mandatory.
• Experience with steamship lines' Bill of Lading and INCO terms is preferred, but not mandatory.
• Experience with ocean accounting is preferred, but not mandatory.
• Basic PC skills, including MS Word, Excel, Lotus Notes, and AS400 knowledge.
• Strong interpersonal, verbal, and written communication skills, customer service, and teamwork skills, with a professional, positive, and motivated demeanor.
• Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency.
• Strong organizational skills with superior attention to details and follow-up.
• Able to multitask and effectively handle changing priorities under pressure.
• Ability to understand, develop, and maintain multi-cultural relationships.
• Patience to deal with complex processes that may involve multiple levels of approval.
• Must be available to work flexible scheduled hours and days depending upon customer demands.
• Satisfactory performance review history.

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