Job Details

Customer Service Associate - Lexington, KY

Responsibilities

• Use the ERP system to generate accurate quotations and manage customer orders efficiently
• Respond promptly to customer inquiries, understand their requirements, and build strong relationships
• Source and purchase parts according to client specifications while coordinating with vendors
• Maintain precise records of quotes, orders, and customer information in internal systems
• Monitor order progress and collaborate with internal teams, vendors, and logistics to ensure timely delivery and issue resolution
• Follow company procedures, develop professional communication skills, and gradually become a dependable point of contact for customers

Qualifications

• Quick to learn and adaptable
• Strong attention to detail
• Good communication skills with a customer-focused approach
• Works well in a team and maintains professionalism
• Comfortable using basic computer tools such as Microsoft Office, ERP systems, CRM, and Gmail

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