Job Details

Customer Service Associate - Itasca, IL

Responsibilities

• Support customers by preparing quotes, processing orders, and tracking shipments
• Communicate professionally with customers and internal teams to provide timely responses and maintain positive relationships.
• Learn and navigate our ERP and CRM systems to ensure smooth daily operations
• Accurately operate the ERP system to prepare quotes, process orders, and manage data flow.
• Collaborate with vendors, logistics, and colleagues to resolve routine order or delivery issues and to ensure smooth order fulfillment
• Maintain accurate records and provide responsive, reliable service

Qualifications

• Strong desire and ability to learn new processes quickly
• Attention to accuracy and detail
• Excellent written and verbal communication skills
• Customer-oriented mindset with a professional demeanor
• Ability to work well in a team setting
• Proficiency with Microsoft Office (Excel, Word), Gmail, ERP systems, CRM tools, and related software

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