Job Details

32243 - Client Services Representative Los Angeles, CA

Responsibilities

• Work together and problem solve along with our product team to assist in resolving issues. Develop good knowledge of bank cash management products to provide assistance, support and customer service to sales team and corporate banking relationship managers.
• Develop strong knowledge of internal policies and procedures in order to effectively execute processes. Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).

Qualifications

• More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.
• Education: BA/BS Degree preferred.
• Business Japanese and English language skills a must.
• Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
• Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
• Ability to clearly communicate verbally and in writing across various communication settings and styles.
• Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact. Ability to anticipate customer’s needs.
• Ability to quickly learn internal policies and procedures, think independently and suggest solutions.

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