Job Details

Japanese bilingual CMS Administrator - New York, NY

Responsibilities

• Correctly and accurately register/modify customer information and available services in the various CMS-related bank systems to enhance customers’ experience in utilizing our CMS-related systems.
• Respond to and address inquiries from customers directly or via Client Service Representatives who received the inquiry in a timely and positive fashion.
• Monitor and record daily template validations and other administrative tasks into our databases in order to maintain a clear record of services provided.
• File customer documentation received and processed for future reference.
• Imput the customer’s billing information: Accurately manage the entry of billing information for new customers as well as billing information for new services provided to existing customers.

Qualifications

• Business level Japanese language proficiency to provide coverage to Japan-based companies who may need assistance in Japanese
• 2 or 4 years of college degree and/or 2 years of office administrative experience
• Strong oral and written communication skills with an ability to assist in the resolution of customer inquiries and effectively relay necessary information to internal teams.

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