Job Details
Japanese bilingual CMS Administrator - New York, NY
Position: Japanese bilingual CMS Administrator
Industry: Finance
Location: New York, NY
Salary: 40K - 60K
Status: Direct Hire/Full-time
Ref #: 31639
Responsibilities
- Correctly and accurately register/modify customer information and available services in the various CMS-related bank systems to enhance customers’ experience in utilizing our CMS-related systems.
- Respond to and address inquiries from customers directly or via Client Service Representatives who received the inquiry in a timely and positive fashion.
- Monitor and record daily template validations and other administrative tasks into our databases in order to maintain a clear record of services provided.
- File customer documentation received and processed for future reference.
- Imput the customer’s billing information: Accurately manage the entry of billing information for new customers as well as billing information for new services provided to existing customers.
Qualifications
- Business level Japanese language proficiency to provide coverage to Japan-based companies who may need assistance in Japanese
- 2 or 4 years of college degree and/or 2 years of office administrative experience
- Strong oral and written communication skills with an ability to assist in the resolution of customer inquiries and effectively relay necessary information to internal teams.