Job Details

Japanese Bilingual IT User Support Specialist- Houston, TX

Responsibilities

• Determine solutions for customers based on details from customers
• Support customers through the problem solving process
• Support tier 1 help desk and direct unresolved issues to the next level of support
• Manage IT equipment inventory
• Follow up with customer updates and inquiries
• Consult with end users regarding support functions and decision making
• Support help desk issues
• Participate in conferences and events

Qualifications

• 1-3 years of IT User Support or helpdesk Experience(Tier 1)
• Japanese business level language level required
• Experience with setting up hardware, software and installation and configuration
• Experience with technical documentation
• Proven problem solving and analytical skills

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