Job Details

Japanese Bilingual IT Operation manager- Full remote

Position: Japanese Bilingual IT Operation manager

Industry: Electrics

Location: Full remote

Salary: 100K

Status: Full time/Direct hire

Work Style: Full remote

Ref #: # 31453


  • Liaison between Dev. team in Japan and Sales team in US
  • Customer Success-Understand their needs, troubleshoot any issues, and guide them toward successful product adoption
  • Optimize efficiency to support the sales team in achieving targets.
  • Tracking product feature requests and development progress
  • Correspondence technical questions/issues raised by Customer Support team.
  • Assist customers with security-related inquiries
  • Prepare Manuals and Sales materials
  • Update user manuals, technical documentation, and sales collateral.
  • New product launch support


  • Understanding of device software (e.g., Android), networks, and security (a plus).
  • Deep Troubleshooting Knowledge: device, Wi-Fi, and networks.
  • Experienced customer support at IT industry
  • Strong proficiency in both spoken and written Japanese and English.

Register Resume