Job Details

#31452 Japanese bilingual Client Service for a Japanese bank - New York, NY

Responsibilities

• Explain how to use online banking and related service to wholesale client.
• Receive inquiries from client via email and phone.
• Answer and address client inquiries related to our cash management products.
• Create contract for our products implementation/amendment.
• Log client data and inquiry information into proprietary system.
• Work with our partner bank to provide set up service support and troubleshooting issues.
• Manage client entries into our billing database for the purpose of generating invoices.
• Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
• Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
• Work together and problem solve along with our product team to assist in resolving issues.
• Develop good knowledge of bank cash management products to provide assistance, support and customer service to the sales team and corporate banking relationship managers.
• Develop strong knowledge of internal policies and procedures in order to effectively execute processes.

Qualifications

• Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.
• Education: BA/BS Degree preferred.
• Business English language skills a must, and business Japanese language skills is also required.
• Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of client inquiries.
• Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
• Ability to clearly communicate verbally and in writing across various communication settings and styles.
• Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
• Ability to anticipate customer’s needs.
• Ability to quickly learn internal policies and procedures, think independently and suggest solutions.
• Hybrid working: Recommend working in the office twice a week.

Register Resume