Job Details

#31452 Japanese bilingual Client Service for a Japanese bank - New York, NY

Position: Japanese bilingual Client Service for a Japanese bank

Industry: Finance

Location: New York, NY

Salary: 40K - 60K

Status: Direct Hire/Full-time

Ref #: 31452


  • Explain how to use online banking and related service to wholesale client.
  • Receive inquiries from client via email and phone.
  • Answer and address client inquiries related to our cash management products.
  • Create contract for our products implementation/amendment.
  • Log client data and inquiry information into proprietary system.
  • Work with our partner bank to provide set up service support and troubleshooting issues.
  • Manage client entries into our billing database for the purpose of generating invoices.
  • Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
  • Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
  • Work together and problem solve along with our product team to assist in resolving issues.
  • Develop good knowledge of bank cash management products to provide assistance, support and customer service to the sales team and corporate banking relationship managers.
  • Develop strong knowledge of internal policies and procedures in order to effectively execute processes.


  • Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.
  • Education: BA/BS Degree preferred.
  • Business English language skills a must, and business Japanese language skills is also required.
  • Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of client inquiries.
  • Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
  • Ability to clearly communicate verbally and in writing across various communication settings and styles.
  • Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
  • Ability to anticipate customer’s needs.
  • Ability to quickly learn internal policies and procedures, think independently and suggest solutions.
  • Hybrid working: Recommend working in the office twice a week.

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