Job Details

Japanese Bilingual Customer Service Supervisor-Hayward, CA

Responsibilities

• ● Lead the operational execution of accounts including performance management, day to day operations
• execution, overseas coordination
• ● Manage Quarter End activities to meet customer requirements including shipment upgrades and coordination
• ● Initial escalation point for operational matters relating to assigned Global Accounts
• ● Manage completion of all customer performance and analysis reports, customer presentations, and
• other internal reports and presentations as required.

Qualifications

• ● Excellent analytical, interpersonal and organization skills
• ● Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
• ● Strong leadership skills and ability to manage a team
• ● Strong customer service skills
• ● Good verbal and written communication skills in Japanese
• ● Strong Account Management experience is a big plus

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