Job Details

Japanese Bilingual Customer Service Supervisor-Hayward, CA

Position: Japanese Bilingual Customer Service Supervisor

Location: Hayward, CA/San Francisco Bay Area

Salary: 65-75K

Status: Full Time/Direct Hiring

Ref #: #31296


  • ● Lead the operational execution of accounts including performance management, day to day operations
  • execution, overseas coordination
  • ● Manage Quarter End activities to meet customer requirements including shipment upgrades and coordination
  • ● Initial escalation point for operational matters relating to assigned Global Accounts
  • ● Manage completion of all customer performance and analysis reports, customer presentations, and
  • other internal reports and presentations as required.


  • ● Excellent analytical, interpersonal and organization skills
  • ● Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
  • ● Strong leadership skills and ability to manage a team
  • ● Strong customer service skills
  • ● Good verbal and written communication skills in Japanese
  • ● Strong Account Management experience is a big plus

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