Job Detail

Ref - #25029
Producer-Live Operations in San Francisco Downtown, CA

  • Location: San Francisco Downtown, CA
  • Employment Type: Fulltime
  • Position: Producer-Live Operations
  • Industory: Computer / IT / Software / Gaming
  • Salary: $100k

Job Description

Our Client, mobile gaming company located in San Francisco Downtown, is looking for Producer-Live Operations.

Position: Producer- Live Operations

Industry: Gaming/ Software/ IT

Location: San Francisco Downtown, CA

Languages: English

Pay: $100k (Depending on your experience)

Status: Full time + Excellent benefits

Duties

  • Drive service excellence and scalability of game features to ensure that users can play online from anywhere in the world.
  • Collaborate with content production team and all other internal and external stakeholders to ensure the live operations
  • Take a lead on all live operations tasks such as new content release, in-app events, specials sales, user communications over social media, and user support for the assigned apps.
  • Providing transparency on ongoing features, schedules, and risks to stakeholders
  • Tracking live issues affecting end users and ensure they are being followed up on and resolved
  • Supporting the team with all your production tools. As a producer you should bring superb communication skills. Be able to quickly develop deep knowledge about tools, teams, and technologies
  • Providing leadership and guidance through solid planning and execution of work
  • Understanding how to manage people to help them do their best work

Qualifications

  • Bachelor's degree in related field strongly preferred
  • 3+ Years of experience working in a production role where you've managed cross-functional teams in the creation, delivery, and ongoing support of complex online services
  • Deep understanding of Live operations in a massive cloud based Online ecosystem
  • Exceptional communications skills both oral and written
  • Ability to provide the right level of detail and clarity to a variety of audiences
  • Ability to create, track, and resolve complex Live issues and postmortem processes
  • Strong preference to applicants with cloud system or other technical experience