Job Detail Ref - #27900
Logistics Coordinator
Job Description
We are seeking a Logistics Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Arrange logistic coordination with carriers
- Prepare necessary import/export documents
- Communicate with clients constantly to deliver an accurate logistics timeline
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications
- Previous experience in import/export documentation is a must
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills