Logistics Coordinator

Job Description

We are seeking a Logistics Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Arrange logistic coordination with carriers
• Prepare necessary import/export documents
• Communicate with clients constantly to deliver an accurate logistics timeline
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications

• Previous experience in import/export documentation is a must
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills