Job Detail

Job Description

A rapidly expanding Software / IT Consulting company is looking for Japanese Bilingual Systems / Networking Support Engineer in Austin TX.

Position: Systems / Networking Support Engineer

Industry: Computer Software / IT Consulting

Location: Austin, TX

Languages: Japanese and English a MUST

Pay: $100k - $120k (Depending on your experience)

Status: Full time + Excellent benefits

Duties

• Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services.
• Provide technical assistance and support as part of a global 24x5-support organization.
• Work closely with engineers and product managers to improve the product and make our customers successful.
• Provide incident management, problem management and change management: change requests and incident ticket handling for the remaining infrastructure teams.
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.
• Follow notification and escalation procedures.
• Follow standards for communications with business involving operational issues.
• Other duties as assigned

Qualifications

• Business level verbal and written English and Japanese (could be conversational) communication skills
• More than 3 years of experience in Systems Engineer or a combination of Networking and System Admin.
• Strong knowledge of Linux/Unix and Windows Server
• Familiar with Shell scripting, multitasking, and multiprocessing.
• Capable to set up monitoring, conduct performance audit and performance optimization.
• Strong understanding of administration (user accounts, permission models, access control).
• Familiar with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.).
• Experience troubleshooting Linux performance (CPU, memory, I/O).
• Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace).
• Familiar with SQL.
• Familiar with cloud computing.