Job Detail Ref - #24767

Japanese Bilingual Software Developer Support Engineer

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Job Description

A rapidly expanding Software / IT Consulting company is looking for Japanese Bilingual Software Developer Support Engineer in Austin TX.

Position: Software Developer Support Engineer

Industry: Computer Software / IT Consulting

Location: Austin, TX

Languages: Japanese and English a MUST

Pay: $100k - $120k (Depending on your experience)

Status: Full time + Excellent benefits

Duties

  • Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage
  • Event management: monitor network, server and web applications to ensure high availability
  • Incident management, problem management: open, update and close trouble tickets with detailed information relating to trouble reported
  • Provide technical assistance and developer support as part of a global 24x7-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Knowledge management: develop and maintain a working knowledge of a wide range of applications and systems
  • Incident management, problem management and change management: change requests and incident ticket handling for the remaining infrastructure teams
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues
  • Monitor cases queue and assist agents with case queries
  • Be subject matter expert for other agents
  • Share knowledge and educate the agents with product updates and best practices
  • Other duties as assigned

Qualifications

  • Business level verbal and written English and Japanese (could be conversational) communication skills
  • More than 3 years of experience as Software Developer Engineer or a combination of Networking and Development
  • Proficient in at least one of the following programming languages: Java, Python, PHP or Go
  • Ability to read and understand code and able to write code samples to reproduce customer issues
  • Familiar with cloud computing
  • Familiar with web protocols (HTTP, TLS, etc.)
  • Familiar with SQL
  • Handling high severity issues and troubleshooting experience
  • Experience working on production environments & client facing
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