Job Detail Ref - #25893

Japanese Bilingual Senior Applications Support Analyst

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Job Description

We are currently seeking Japanese and English Bilingual Senior Applications Support Analyst for an IT Consulting company in Austin, TX area! The ideal candidate will have more than 3 years of work experience as a software developer or a combination of developer + big data engineer.

Position: Senior Application Support Analyst

Industry: Information Technology

Location: Austin, TX Area (Relocation Support is Possible)

Languages: Japanese and English a MUST

Pay: $80k - $100k (Depending on your experience)

Status: Full Time + Excellent Benefits


  • Provide support to clients with Cloud Platform products, solutions and APIs including Big Data and related services.
  • Identify and document product bugs and feature requests, and work with internal teams and clients to implement effective solutions.
  • Work closely with internal support teams to improve cloud products..
  • Provide technical support as part of a global 24x7-support organization.
  • Work closely with engineers and product managers to improve the product.
  • Issue change requests and incident ticket handling for the remaining Infrastructure teams.
  • Provide developer support to customers using Cloud Platform products, solutions and APIs.
  • Catch up with notification and escalation procedures.
  • Respect standards for communications with business involving operational issues.
  • Other duties as assigned.


  • Bachelor's degree in a related field is strongly preferred.
  • Japanese and English language proficiency at the business level is a MUST
  • Must be authorized to work in the US. (OPT OK).
  • Experience or ability to develop programming languages of Java, C++, C#, Scala, and/or Python and scripting languages of Python, PHP, and/or R.
  • Ability to understand code and write code to reproduce clients' problems.
  • Strong research, analytical and problem-solving skills required to work with petabyte or even exabytes of data.
  • Familiar with web protocols of HTTP and TLS/SSL.
  • Knowledge in SQL.
  • Experience in Big Data architectures and Business Intelligence solutions.
  • Experience in distributed computing frameworks such as Hadoop and Spark.
  • Experience in distributed data stores such as HBase, Google Bigtable, and Amazon Dynamo DB.
  • Experience in distributed message brokers such as Kafka, Google Pub/Sub and Amazon Kinesis.