Japanese Bilingual IT Help Desk Support / Troubleshooting

Job Description

We are currently seeking a Japanese Bilingual IT Help Desk Support for a Japanese Manufacturing Company in San Jose, CA. The ideal candidate will have general IT knowledge and customer service skills. Entry welcome. Any experience in customer facing job is a plus!

Position: IT Help Desk Support

Industry: Manufacturing

Location: San Jose, CA / San Francisco Bay Area

Languages: English is a MUST/ Japanese is a plus

Pay: $55k-70k (Depending on your experience)

Status: Full time + Excellent benefits

Duties

• Set up IT systems/ computers for new hires
• Provide technical support / assistance for incoming inquiries within the company
• Perform troubleshooting through diagnostic techniques
• Determine the solution based on the details provided
• Respond to queries either in person or by phone

Qualifications

• Must speak fluent English/ Japanese language skill is a plus but not required
• Must have excellent communication skills in writing and verbal.
• Knowledge of IT systems, products and services are preferred
• Highly organized skill and detail-oriented personality.