Job Detail Ref - #26751

Japanese Bilingual IT Help Desk Support / Troubleshooting

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Job Description

We are currently seeking a Japanese Bilingual IT Help Desk Support for a Japanese Manufacturing Company in San Jose, CA. The ideal candidate will have general IT knowledge and customer service skills. Entry welcome. Any experience in customer facing job is a plus!

Position: IT Help Desk Support

Industry: Manufacturing

Location: San Jose, CA / San Francisco Bay Area

Languages: English is a MUST/ Japanese is a plus

Pay: $55k-70k (Depending on your experience)

Status: Full time + Excellent benefits


  • Set up IT systems/ computers for new hires
  • Provide technical support / assistance for incoming inquiries within the company
  • Perform troubleshooting through diagnostic techniques
  • Determine the solution based on the details provided
  • Respond to queries either in person or by phone


  • Must speak fluent English/ Japanese language skill is a plus but not required
  • Must have excellent communication skills in writing and verbal.
  • Knowledge of IT systems, products and services are preferred
  • Highly organized skill and detail-oriented personality.