Job Detail Ref - #25360

Japanese Bilingual Customer Service Agent

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Job Description

We are currently seeking a charismatic Japanese and English Bilingual Customer Service Agent for a technology company to join their team in the Greater Los Angeles area! The ideal candidate will have a few years of work experience in an tech support and customer service field and thrives at trouble shooting with customers!

Position: Customer Service Agent

Industry: Technology / R&D

Location: Hollywood, CA / Los Angeles County Area

Languages: Japanese and English a MUST

Pay: $45k - $50k (Depending on your experience)

Status: Full time + Excellent benefits

Hour: Sunday-Thursday, 4pm to 1am


  • Responsible for answering customers’ technical calls efficiently, accurately and in a professional manner using excellent customer service skills.
  • Responsible for contacting customers re customer service issues specifically with a view to retaining customers or checking for potential fraud
  • Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers’ technical problems and seeing these through to completion.
  • Maintain client work schedule and service level requirements.
  • Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
  • Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.
  • Report accurately on calls inbound and outbound, record calls and call details on company systems
  • Other duties as assigned.


  • The successful candidate will have primary responsibility in supporting our customers in Japan. To accomplish this successfully, the work schedule are from Sunday – Thursday, 4PM – 1AM.
  • Japanese English Bilingual