We are currently seeking a charismatic Japanese and English Bilingual Customer Service Agent for a technology company to join their team in the Greater Los Angeles area! The ideal candidate will have a few years of work experience in an tech support and customer service field and thrives at trouble shooting with customers!
Position: Customer Service Agent
Industry: Technology / R&D
Location: Hollywood, CA / Los Angeles County Area
Languages: Japanese and English a MUST
Pay: $45k - $50k (Depending on your experience)
Status: Full time + Excellent benefits
Hour: Sunday-Thursday, 4pm to 1am
- Responsible for answering customers’ technical calls efficiently, accurately and in a professional manner using excellent customer service skills.
- Responsible for contacting customers re customer service issues specifically with a view to retaining customers or checking for potential fraud
- Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers’ technical problems and seeing these through to completion.
- Maintain client work schedule and service level requirements.
- Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
- Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.
- Report accurately on calls inbound and outbound, record calls and call details on company systems
- Other duties as assigned.
- The successful candidate will have primary responsibility in supporting our customers in Japan. To accomplish this successfully, the work schedule are from Sunday – Thursday, 4PM – 1AM.
- Japanese English Bilingual