Job Detail Ref - #24353

Japanese Bilingual Client Service Specialist at Major bank

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Job Description

We are currently seeking a charismatic Japanese and English Bilingual Client Service Specialist at Major Japanese bank!This is a great opportunity for people who do not have banking experience, but strong in numbers.

Position: Japanese Bilingual Client Service Specialist

Industry: Banking / Finance

Location: New York, NY

Languages: Japanese and English a MUST

Pay: $60k - $70k (Depending on your experience)

Status: Full time + Excellent benefits

Duties

  • Log customer data and inquiry information into proprietary system.
  • Work with our partner bank to provide set up service support and troubleshooting issues.
  • Manage customer entries into our billing database for the purpose of generating invoices.
  • Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
  • Work together and problem solve along with our product team to assist in resolving issues.
  • Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
  • Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
  • Answer and address customer inquiries related to our cash management products

Qualifications

  • Work Experience: more than 2 years of comparable or relevant experience
  • Education: BA/BS Preferred.
  • Language Skills: Business Fluency in the following languages: English and Japanese (Spanish is preferred.)
  • Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
  • Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
  • Ability to clearly communicate verbally and in writing across various communication settings and styles.
  • Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
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