Import Supervisor at Torrance CA

Position: Import Supervisor

Location: Torrance, CA

Salary: $55-65K

Employment Type: Full-time

Industry: Logistics

Visa Sponsorship: Unavailable

Responsibilities:

• Responsible for overseeing the work of Import Agents in the Ocean NVOCC Import Department
• Ensures that the agents effectively and efficiently handle the movement of inbound containers and LCL freight according to customers’ requirements
• Supervise the functions of Import Agents: prioritizing work, determining schedules, assigning daily tasks, establishing, or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all activities
• Ensures staff are meeting KPIs and other department goals
• Supervise and assist in daily import activities, resolving complaints, ensuring timeliness of work completion and re-prioritizing of workflow in critical situations
• Continuously monitors service levels provided to customers
• Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning
• Oversees billing processes, coordinates collections, and resolves major billing problems
• Reviews and updates customer profiles, reviews and updates rate structures, supports the sales department with customer information, rates etc
• Carries out supervisory responsibilities according to the organization's management policies, procedures, and any applicable laws
• Responsibilities may include determining staffing needs, hiring, and training, planning and assigning daily work, providing on going feedback, conducting performance appraisals, addressing performance issues and resolving problems