Job Detail Ref - #27402

Customer Service Supervisor

Job Description:

We are looking for a Japanese Bilingual Logistics Customer Service Supervisor to join the company's team in Torance, CA.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and ser
  • Coordinates inquiries and orders from customers with the Warehousing Operation Department.
  • Provides quotations to the customer and rates to other branches.
  • Tracks shipments and informs customers of shipment status.
  • Handles daily shipment arrangement such as scheduling a pick-up and deliveries, preparing documents related to warehousing operation, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.
  • Updates shipment status, provides quotes, and prepares necessary information and documents of import shipment.
  • Issues invoices to customers according to mutually agreed quotations.
  • Maintains clients steady billing cycle; monitoring all shipment invoices status, informing outstanding invoices with backup documents when needed to customer.
  • Maintains selling rates and monitors/negotiates the costs/selling rates to achieve maximum profit with customer satisfaction.

​Qualifications:

  • Japanese English Bilingual
  • 5+ years of supervisory experience in logistics or customer service
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills