Customer Service Supervisor

Job Description:

We are looking for a Japanese Bilingual Logistics Customer Service Supervisor to join the company's team in Torance, CA.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and ser
• Coordinates inquiries and orders from customers with the Warehousing Operation Department.
• Provides quotations to the customer and rates to other branches.
• Tracks shipments and informs customers of shipment status.
• Handles daily shipment arrangement such as scheduling a pick-up and deliveries, preparing documents related to warehousing operation, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.
• Updates shipment status, provides quotes, and prepares necessary information and documents of import shipment.
• Issues invoices to customers according to mutually agreed quotations.
• Maintains clients steady billing cycle; monitoring all shipment invoices status, informing outstanding invoices with backup documents when needed to customer.
• Maintains selling rates and monitors/negotiates the costs/selling rates to achieve maximum profit with customer satisfaction.

​Qualifications:

• Japanese English Bilingual
• 5+ years of supervisory experience in logistics or customer service
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills