Customer Service Clerk

Position Title: Customer Service Clerk

Location: Torrance, CA

Salary: 16-19/hr

CUSTOMER SERVICE

• Handles various phone calls and e-mails from customers and subcontractors.
• Handles and resolves various complaints and claims from customers talking to the Supervisor / Manager depending on the difficulty.
• Coordinates inquiries and orders from customers with warehousing operation employees.
• Provides quotations to the customer and rates to other branches.
• Tracks shipments and informs customers of shipment status.
• Handles daily shipment arrangements such as scheduling a pick-up and deliveries, preparing documents related to warehousing operation, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.
• Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment.
• Issues invoices to customers according to mutually agreed quotations.
• Maintains customers’ steady billing cycle; monitors invoices status, reminds payment for outstanding invoices with supporting documents when needed.
• Maintains selling rates and monitors/negotiates the costs/selling rates to achieve maximum profit with customer satisfaction.
  

OTHER & MISCELLANEOUS

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to the Supervisor for solution.
• Maintains good communication with supervisors, coworkers and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area and organizing data and documents.
• Performs special projects and other miscellaneous duties as assigned by the Supervisor.
• Job Dimensions (skills, knowledge & abilities) Essential Job Dimensions Attendance & Punctuality, Communication, Customer Service, Flexibility/Adaptability, Initiative/Follow Through, Problem Solving, Time Management

Qualifications Education & Work Experience

• High school diploma or general education degree (GED); or more than one year of related experience and/or training; or equivalent combination of higher education and experience.