Job Details

Supply Chain ERP Associate - Santa Fe Springs, CA/Los Angeles Area

Responsibilities

• Troubleshoot ERP system issues that are reported by the branch. When necessary, serve as a liaison between users and software techs
• Test when new developments, patches, and software upgrades, become available by creating scenarios and coordinating the test to verify/validate results
• Help branches by answering their questions and providing solutions to their issues for both systems and workflows
• Create and modify SOPs and other supporting documents, such as manuals to aid branch operations
• Maintain and keep the ERP Portal current to make sure all saved materials are current
• Train branch users by designing/conducting sessions
• Attend scheduled meetings and actively share information, improvement plans, and observation
• Support Operation HQ Managers in business process improvements, implementing best practices, and fully utilizing ERP system
• Collect information from branches and prepare data, reports, charts, and matrixes
• Assist with internal and external auditors regarding Oracle system and operation procedures
• Provides project status and other reports to his/her manager
• Recommends new features or changes to system or operation workflow based on user feedback
• Demonstrates behaviors consistent with the core values and mission of Operation HQ
• Other duties as assigned

Qualifications

• Bachelor's degree in information technology, computer science, or similar preferred
• At least 2 years experience as an ERP specialist in a related industry
• A background in business administration, project management, or a related field will be advantageous
• A deep understanding of ERP systems and related technologies
• Great organizational and time management skills
• Excellent analytical and problem-solving skills

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