Customer Service JO#15799 (1288 views)

San Fernando Valley, California(South)
2015/03/18

南CA、San Fernando Valleyでの日系保険ブローカー・カスタマーサービスのお仕事。経験不問。

仕事内容:

  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
  • Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers’ claims.
  • Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
LocationSan Fernando Valley
Salary35K~
PositionCustomer Service Rep
LanguageJapanese/English
Visa Support No
Employment Type Full-time
Job Order Number15799
Experience (Years)1-5 Years
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